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Archived: HF Trust - Pound Lane - Herts and Essex DCA Good

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Inspection report

Date of Inspection: 18 February 2014
Date of Publication: 25 March 2014
Inspection Report published 25 March 2014 PDF | 88.01 KB

Overview

Inspection carried out on 18 February 2014

During a routine inspection

When we inspected HF Trust - Pound Lane on 18 February 2014 we found that people were asked for their consent to receive care and support. Two people we spoke with in the residential centre confirmed that staff always asked their permission whenever they provided support.

We found that the service acted in accordance with legal requirements when people did not have the capacity to consent. The relative of one person receiving this service said, “I think HF Trust generally gets the balance right between helping [name] to make their own decisions and making decisions on [name’s] behalf.”

People's needs were assessed effectively and care was planned and delivered in a way that ensured their safety and welfare. One person told us that they got everything they needed from the staff and said, “They [staff] are all good people. They do what I need.” The relative of one person receiving the domiciliary service told us, “They have looked after [my relative] very well. There is nothing that [they] don’t get if [they] need it.”

We found that there were appropriate arrangements in place to administer and store medicines. People's medicine records were accurate and up-to-date.

People were cared for by staff who were properly supported to deliver care safely and to an appropriate standard. This was because staff received regular training that was relevant to their role and were supported through an effective supervision programme.

The provider operated an effective system to monitor the quality of the service that involved a review of people support plans. The provider also took account of the views of people and their relatives.