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Archived: Edwina Mountbatten House

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 19 October 2013
Date of Publication: 3 December 2013
Inspection Report published 03 December 2013 PDF | 77.66 KB


Inspection carried out on 19 October 2013

During a routine inspection

People told us they were very happy with the care and support provided at the service. One person told us "Very nice here, staff are helpful � the staff are lovely and the food is good". Another told us "staff are nice and if anything is wrong they listen to me and help me. I feel safe here."

People were cared for well and respected at all times during our visit. We observed staff supporting people with day to day activities, and the interaction was observed to be sincere, respectful and responsive to individual support needs.

People chose how to occupy themselves in the service. We observed that people were spending time in the communal areas listening to music, singing together and playing snakes and ladders. During our visit we observed people spending time in their bedrooms watching television, reading and completing crosswords. We observed staff spending the majority of their time with people who used the service. They frequently checked on them to ensure they were alright when spending time on their own.

People's care plans and records were accurate and reflected people's individual care and support needs.

The provider had an effective recruitment and selection process in place. Staff that we spoke with were very happy within their jobs and felt supported by the manager and their colleagues.