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The Old School House Outstanding

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Inspection report

Date of Inspection: 22 November 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF


Inspection carried out on 22 November 2012

During a routine inspection

Due to having a variety of complex needs and communication difficulties related to dementia, only one service user was able to tell us directly about their care and treatment. We used a number of different methods to help us understand the experiences of people using the service. During the day we sat with the service users and observed their daily activities including lunchtime and observed their interactions with staff. We spoke with one service user, three relatives, a visiting health professional and staff including the manager, three senior care officers and two care workers. We reviewed documentation including four care plans.

From what people told us, what we observed and noted as part of the review staff cared for the people who use the service appropriately. The staff told us that the manager was supportive of them and ensured that they had regular supervision. Staff could tell us what they would do if they saw abuse happening or someone reported abuse to them. Staff also told us they tried to ensure that people's dignity and human rights were respected and we saw evidence of this during our inspection. There were appropriate systems in place to monitor and improve the quality of the service.

The relatives we spoke to said that the staff were �kind and patient�, and �well trained with good knowledge�. The visiting health professional said �the care here is excellent, I enjoy visiting here�.