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Archived: Dell Field Court Good

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Inspection report

Date of Inspection: 14 June 2012
Date of Publication: 17 September 2012
Inspection Report - DN published 17 September 2012 PDF | 47.94 KB


Inspection carried out on 14 June 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live in this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a Care Quality Commission (CQC) Inspector joined by an Expert by Experience; people who have experience of using services and who can provide that perspective.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk to us.

People who use the service told us that staff were always polite and they did not feel rushed. Staff knocked on doors before entering people’s rooms and they were treated with dignity and respect.

People told us that their views and preferences were taken into account when planning activities. Comments ranged from ‘we can do whatever we want either bingo, or a quiz or play cards or have a sing along.’ to ‘we all get together to celebrate and enjoy spending time in the garden and often have a barbeque.’

People told us that they were given choices about the food and drink provided at the home, and that their cultural needs were being met.