Hawkhurst House Proactive Assessment Unit

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.
The assessment of these areas indicated areas of good practice since the last inspection, so our rating for the key question remains good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knowledge of people was good, and they were familiar with people’s preferences and offered meaningful choices, particularly in relation to meals and daily activities. However, people’s care plans were not always written in an individualised way and did not consistently reflect what was most important to each person. The registered manager told us they would be supporting staff to develop their skills to ensure a consistent approach to person-centred care planning.
People told us, “Yes they encourage me” and “Sometimes I don’t want to join in. I don’t mind a few (activities) but I do make a point of saying if I don’t want to be involved.”
A relative said, “I have witnessed them knowing my mum needs. I have seen staff calm down patients, they take time to know the individual needs.”

People, where appropriate, had access to therapy sessions such as physiotherapy and occupational therapy to support their journey back to better health.
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were attentive and proactive, delivering people’s care and support in a timely and respectful manner. The registered manager showed a good understanding of each person’s needs and worked collaboratively with staff and partners to ensure care was well-coordinated.
People told us they did not usually have to wait long periods when they pressed their call bell for staff attention. A person commented, “When I call I have no problems, they come as quickly as they can.”