- Care home
Turning Point - Hollygrove
Assessment report published 30 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 2 June to 18 June 2026. Turning Point – Hollygrove provides accommodation for persons who require nursing or personal care to up to 8 people. It provides care to adults of all ages and people with learning disabilities. At the time of this assessment 7 people were using the service.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Staff had been safely recruited, and we found there were sufficient numbers to keep people safe. Staff had an induction when they started work and ongoing training and support. This included specific training on working with people with learning disabilities. Staff worked with a range of healthcare professionals to make sure people’s health needs were met.
People were involved in planning and reviewing their own care and support. There was a key worker system which meant an identified member of staff worked in partnership with people. This helped people identify their own goals and work towards achieving them. There was a focus on reducing any restrictive practice. Leaders had worked with staff to help identify restrictions and make sure they were lawful.
People’s care plans were not always up to date. Some guidance on risk and health conditions did not reflect people’s current needs. The registered manager took responsive action to review guidance and make adjustments where needed. People had their medicines as prescribed; however, staff had not always been assessed as competent to safely administer medicines in various ways. Staff liaised with various professionals and there was good communication and partnership working.
Experienced leaders were managing the service to make sure there was a positive, open and transparent culture. Staff said they felt supported and able to raise concerns at any time.
Governance systems were mostly effective in assessing quality and safety. Audits and checks had identified areas for improvement. However, not all the shortfalls we found had been identified prior to our visit. Whilst the provider was very responsive and took immediate actions, their own checks needed to be more robust.
People's experience of this service
People and relatives said people were safe at the service. There was enough staff to support people and staff were well trained. People were happy with the care staff and described them as very kind and caring. Communication between people and relatives was good and relatives said they were always kept up to date with any changes or incidents.
People’s human rights were promoted, and people were treated with respect and dignity. One relative told us, “The staff are kind and treat [person] with dignity.”
People and relatives told us they were involved in people’s care. People had a key worker who helped them review their care plans and set themselves goals. Relatives were also involved in people’s care through reviews and sharing information about care planning.
People told us they had regular contact with healthcare professionals and could see a GP every month or sooner if needed. People had annual health reviews and referrals to other agencies had been done in a timely way.