Sharon and Glen Arnott - 32 Beamont Way

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and

reviewing their health, care, wellbeing and communication needs with them.

Leaders were able to demonstrate they engaged with people, their families and professionals to ensure people’s needs were assessed holistically. They then ensured people and their families worked with staff to review their needs on a regular basis or as needed.

Families shared that leaders liaised with them regularly to ensure they were involved in supporting people effectively.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans were detailed and person-centred, evidencing people’s life history, past experiences, and how these impacted them currently. Plans we reviewed included comprehensive details including specific language and terminology people preferred to be used.

Leaders were aware of statutory guidance ‘Right support, right care, right culture’ and made sure the service worked within the principles of this guidance to provide person-centred care.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Some of the people living at the service required support from several different professionals, such as learning disability nurses and district nurses.

Professionals told us the staff and provider were excellent at ensuring people attended appointments as needed, and that there was always open and positive communication between them. One professional told us how staff had worked with them to support a person to access their local hospital for treatment and to ensure this had been a positive experience for them.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access health services such as dentists, opticians, dieticians and podiatrists. Leaders ensured people had annual health checks with a doctor. Records demonstrated staff engaged with professionals when people needed support. One professional stated the provider worked collaboratively with the local hospital. They said they were never afraid to challenge professionals if they felt people’s needs were not being appropriately supported.

Care records demonstrated people’s support needs for accessing health care had been identified. One person could be reluctant to engage with support. We saw details in their records of how to best support them if they did not want to engage with the care and treatment offered. Records demonstrate that other people with specific health needs were supported safely.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Due to the nature of some people’s health needs staff had to ensure they were closely monitoring people. They demonstrated they did this through records and through handovers with other staff. There were detailed records to evidence this monitoring, for example with 1 person who was a diabetic and needed their blood levels to be monitored.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The service worked within the principles of the Mental Capacity Act (2005). Capacity assessments had been completed. These were detailed and demonstrated consideration had been given to when a person’s capacity could be compromised through, for example illness. The assessments demonstrated if this happened, decisions should be delayed wherever possible until the person was able to make an informed decision.