Archived: Willowbank Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment we looked at 1 quality statement and the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s comments included, “I am very happy here, I wouldn’t be here but, I can’t manage on my own, the staff help me with everything, and I make choices around everything.” People's independence was promoted, and they chose how they spent their time. A relative told us, “She has only been in there for 2 weeks. She was then under the palliative care team, but she has rallied round a bit. We are satisfied with her care. The carers are very kind to her. They listen to her.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service cared about and promoted the well-being of their staff and supported and promoted staff to deliver good quality care. Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions. Their comments included, “The registered manager is very supportive, there has been lots of changes since they [registered manager] arrived, this has been a change for the better and we are working better as a team now” and, “Any issues are quickly resolved and I could speak to any of the leaders if I had an issue."