- Homecare service
Weldon Homecare Services Limited
Assessment report published 14 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 20 March 2026 to 31 March 2026.
Weldon Homecare Services Limited is a care at home service providing personal and social care to older and younger adults, people living with dementia and people with physical disabilities in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where staff do support people with personal care, we also consider any wider social care provided.
At the time of our assessment 33 people were receiving the regulated activity of personal care. This inspection was prompted as the service had not been previously assessed and did not have a rating.
During this assessment we found risks were assessed and managed well. Staff recognised individual vulnerabilities, responded appropriately to concerns and worked with people to help them stay safe. Systems for safeguarding, managing medicines and preventing infection were applied consistently.
Care was delivered in line with best practice, and assessments were thorough and regularly reviewed. Staff communicated well with each other and external professionals. People had an individual person-centred electronic care plan and there was evidence of this being regularly reviewed.
Staff supported people with kindness and dignity. Staff encouraged people to maintain their independence and engage in activities that interested them. People’s personal routines and preferences were respected. Most staff felt supported in their role and able to seek help and guidance from senior colleagues when required.
The service demonstrated a person-centred approach by supporting people with their individual care needs and preferences. Staff ensured people could access the care, support, and treatment they needed through established professional relationships, referral pathways, and engagement with healthcare colleagues. The service had information in accessible formats such as large font and easy read documents to address potential inequalities, inform people, and assist understanding.
There was a positive and inclusive culture supported by managers who cared about the service they provided to people and their staff. Staff were in regular contact with managers providing opportunities to discuss matters of interest and concern. Most staff were comfortable speaking up. Improvements were identified in how the provider gathered feedback and recorded complaints, to develop more of a learning culture and ensure all staff and people to felt listened to by highlighting where improvements were made from feedback. The provider demonstrated a commitment to develop their services, learn from all aspects of their business and to drive improvements for people.
People's experience of this service
People and their relatives raised no concerns with the safety of the service and knew who to speak to if they did have any concerns. People using the service and their relatives described a positive experience of care. They told us they felt safe, well supported, and treated with kindness and respect. Most people and their relatives said staff were reliable, helpful, and skilled.
People said their care needs were understood and met, and relatives felt confident that staff responded appropriately when risks or health needs changed. People and their relatives also felt medicines were managed well and described staff as knowledgeable and attentive. Assessments and transition into the service were viewed as smooth and supportive.
Staff were frequently described as caring and respectful, and people noted that communication with the office and managers was clear and effective. Several commented on how approachable managers were, with one person saying, “It’s easy to get through to them.”
A small number of relatives raised isolated issues, such as prompting with fluids or continuity of carers, but these were reported to have been addressed when raised. People felt listened to and said the service acted quickly when concerns were highlighted. People described the service as well run, responsive and supportive, with many expressing high levels of satisfaction with the care they or their relatives received.