- Care home
Camellia House
Assessment report published 10 December 2025
Contents
Ratings
Our view of the service
Date of assessment: 3 November to 6 November 2025. Camellia House is a care home, providing personal care and accommodation to older people and including those living with
dementia. The service can support up to 4 people. At the time of the assessment, there were 3 people living at the service who received a regulated activity.
The assessment was carried out due to the length of time since the last inspection.
Stakeholders had also shared recent feedback with CQC regarding this location, including concerns with care planning and mental capacity assessment. At the assessment, we found a
breach in regulation in relation to good governance.
Governance systems were not effective in identifying or addressing areas for improvement. People’s capacity to consent to care and support had not always been assessed in line with the
Mental Capacity Act 2005 (MCA) and necessary paperwork had not been completed to deprive a person of their liberty. The provider acted upon this and provided evidence of their actions.
Medicines were managed safely and staff followed infection control policies and procedures.
There were enough staff to meet people’s needs, and they had been trained and supported to understand their role.
Staff treated people as individuals, providing a person-centred approach. People had access to health care professionals to ensure their health needs were met when required. Staff respected
people’s privacy and dignity and encouraged people to remain independent. People were supported by a caring staff group who respected their choices and preferences.
The staff team understood the importance of ensuring safeguarding processes were followed to ensure people were not placed at risk of harm.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People felt safe with staff, who showed kindness and compassion and treated them as individuals. People and their relatives felt the staff team at Camellia House were approachable and understood their needs. People and those important to them felt the service was well maintained and their needs were met by the equipment which was provided. People and their relatives felt the service supported them effectively to maintain a good dietary and fluid intake. People highly praised the home-cooked food. People and their relatives felt the service engaged well with external partners, to ensure their needs were met.