- Care home
The Lilacs Residential Home
Assessment report published 11 August 2026
Contents
Ratings
Our view of the service
Date of assessment: 21 July 2026 to 30 July 2026.
The Lilacs Residential Home is registered to provide accommodation and nursing and personal care for up to 29 people, some of whom may be living with dementia. There were 28 people living at the service at the time of the site visit. The Lilacs Residential Home is a large house with individual bedrooms, communal lounge and separate lounge diner. There was access to a large, enclosed garden.
The provider had governance arrangements in place. A regular auditing and quality assurance system was completed by the provider and service management. Whilst we identified governance and quality assurance systems were mostly effective, improvements were required to the monitoring of recruitment processes, medicines storage and emergency evacuation planning.
The provider promoted a positive safety culture. Incidents and accidents were appropriately reported, recorded and reviewed. The service used an electronic care system that contained key information about people’s care needs and risk assessments to promote people’s safety and improve outcomes.
There were systems to ensure ongoing care continuity from admission and in the event of planned or unplanned hospital admissions. Safeguarding procedures were understood by staff and appropriate records were maintained. Where required, safeguarding referrals had been made with the local authority.
Regular environmental checks were carried out to ensure the premises remained safe and well maintained. There were sufficient staff on duty to ensure people’s needs were met in a timely way. New staff received an induction when commencing employment. Staff received appropriate training and supervision.
Infection prevention and control measures were well managed, and the environment was clean. Medication administration records reviewed during the assessment were fully completed, with no missing documentation, and stock levels were accurate.We identified minor storage concerns with liquid medicines that were highlighted to the service management.
There were appropriate systems and processes to ensure people were only deprived of their liberty with the appropriate legal framework in place. Where required, the provider operated in accordance with The Mental Capacity Act 2005.
We observed people were treated with kindness and respect. Relatives were welcomed and people were encouraged to make choices and remain as independent as possible. There were systems and processes to seek the views of people and their relatives. Where required, end of life care was appropriately planned to ensure the service acted in accordance with people’s wishes and preferences.
There was a service improvement plan to promote continual development and improvement. The service had established links with the local community to improve the quality of life for people living at the service.
People's experience of this service
We spoke with 8 people who used the service and 4 people’s relatives. We spoke with 8 members of staff. This included the deputy manager, a member of the providers compliance team, care staff and housekeeping staff. We received feedback from 2 health and social care professionals about their views of the service.
People and their relatives were mostly positive about the care and support provided at the service. People told us they were treated with kindness and respect and reported getting on well with staff at the service. People told us they felt safe. One person said, “I live a life of luxury, mostly because I don’t have to clean up. I am quite happy here.” A relative said, “The carers are always kind, responsive and there for [person’s name] whenever he needs support. I have never witnessed anything of concern when spending time in the service.”People had access to healthcare professionals when required.
Most people had personalised rooms and were able to have visitors anytime they wanted. There was an activity offered in the afternoon 4 days a week delivered by a dedicated staff member. People had a daily menu choice. We received some mixed feedback on the food people received. There were links with the local church and school to support people’s interests where they wished.
People and their relatives had ways to feedback on their experience of the service through meetings and surveys. People’s needs, wishes and preferences were considered by staff in all aspects of care delivery.