Westcliff Lodge Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

We found at this inspection care was more person centred. Care plans and risk assessments had been updated to reflect a more person-centred approach to care and support. We found these contained a good level of detail, reflecting people as individuals and their preferences for care.

Throughout the day we observed staff interacting with people promoting choice and gaining their consent during all interactions and engagement. Staff had received training on how to engage with people and make activities more meaningful for them. The training was provided by a nationally recognised organisation and covered topics such as, encouraging active participation and involvement and engaging individuals in decision making amongst other topics to enhance staff skills. The deputy manager spoke highly of the training and the skills it provided for staff to help people become more engaged.

We saw more activities had been arranged for people to use and an activity program was in place to provide a structure for staff to follow. Engagement was now recorded to evidence how people were supported to spend their time.

One member of staff said, “We have a planner and do activities in the lounge or in people’s rooms. Some of the ladies like their nails painted and we usually talk to the men about what work they did or football. Today we have done chair games, I did Pictionary, hangman and had card games out, then I did some painting with one of the residents. We all get involved.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. We found at this assessment improvements had been made with end of life planning. Care documentation gave clear guidance on how people wished to spend the end of their life taking into account their faith and traditions they may wish to follow.