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Oakhaven Residential Care Home Outstanding

All reports

Inspection report

Date of Inspection: 13, 14 November 2012
Date of Publication: 5 December 2012
Inspection Report published 5 December 2012 PDF

Overview

Inspection carried out on 13, 14 November 2012

During a routine inspection

We spoke with seven people using the service and observed people during a lunchtime and afternoon activity. People told us "its marvellous here", "can't fault the staff, they are lovely" and "they try very hard with the activities". A relative told us "they are well cared for" and "staff are really good and mum is happy". Another relative said, "it means alot that mum is happy and entertained".

We found that people's consent or the consent of their family and advocates was received before providing care and support. People's needs were assessed and care plans and risk assessments provided a person centred overview of how they wished to be supported.

People had access to a range of social and health care professionals. We found that the home worked closely with them to promote the health, welfare and safety of people.

The home was well maintained and kept in good condition. People told us their rooms were kept clean and they were happy with their accommodation. People said they liked to have meals in the garden in the warmer weather.

We found that recruitment and selection processes were in place to check that staff were of good character and had the skills and experience to work with people. People told us "staff really are brilliant".

People had the opportunity to give feedback about the service they received. There was evidence that their views were used to effect change within the service. We found that the home was meeting all the standards inspected.