Walton Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care choices and they did not always work in partnership with people. Records did not support the provision of person-centred care.

Further development was required to ensure that records of discussions were documented, showing how people were included in conversations about their care, what was important to them, and their experiences However, staff knew people well and understood their needs and preferences. We saw many friendly and positive interactions between staff and people. We observed people being supported to do the things they liked and were meaningful to them. Some people had gone out to a disco. One person told us they loved doing cross stitch, and they showed us a picture they had completed, framed and hung in their bedroom. Another person told us they really liked ice hockey, and they were going to watch an Ice hockey match in Sheffield.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The service worked in partnership with health and social care agencies to support people's changing needs. Professional advice was followed to ensure continuity for people. People were encouraged and supported to take part in community-based activities and maintain relationships that were important to them.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s communication needs and preferences were recorded in care plans. This included the use of communication aids as well as how best to talk with people, so they were able to process information. Staff told us they had information about and understood people’s communication needs from care plans meaning they could support people to fully express themselves.

The provider did not always make sure people were at the centre of their care and treatment choices and they did not always work in partnership with people, to decide how to respond to any relevant changes in people’s needs. Records did not reflect people’s involvement in decisions about their care or tell them what had changed as a result. A complaints policy was in place and complaints were responded to. If people had concerns, they felt confident in raising these with the registered manager.

The provider made sure that people could access the care, support and treatment when they needed it.

People could access health services without delay and staff worked alongside professionals. Records showed staff communicated with specialist agencies when necessary. For example, speech and language therapists and occupational therapists Adaptations had been made to ensure the space was accessible for people.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The staff actively challenged discrimination and advocated for people if they felt they were being treated unfairly. Staff completed training in equality and diversity, and the registered manager was passionate about ensuring people had a good quality of life. Staff saw people as their equals and created a warm and inclusive atmosphere where they understood people's unique and complex needs and identities.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. Staff worked closely with people to make plans about their future care. Should end of life care be required this was provided in line with the person’s wishes.