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The Limes Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 15, 16 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

Overview

Inspection carried out on 15, 16 January 2014

During a routine inspection

People we spoke with told us they understood the way their care and support was to be provided and relatives confirmed they were involved in monthly care reviews and signed relevant documentation.

People using the service appeared relaxed and contented in their surroundings and we saw relationships with staff were friendly and respectful. One person told us �I like living here� and another �The staff are good�. Relatives we spoke with said they were very pleased with the care provided to their family member. One said �I�m very happy with the care here� and another said of their family member �She�s lucky to be here�. People told us they liked the meals. One person told us "The food is marvellous" and another said "The meals are good".

We saw there were procedures in place to safeguard people and that staff training was up to date and ensured staff could meet individual needs. There were systems in place to monitor the quality of the service and people and their relatives were confident that any issues or concerns they had would be sorted out.

External professionals praised the care describing it as very, very good and another said "There's a lot of compassion there".