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Archived: Ashleigh House

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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 29 March 2011
Inspection Report published 29 March 2011 PDF | 94.71 KB

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People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/01/2011, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

• Overall, we found that Ashleigh House was meeting this essential standard

User experience

One person said, "My key worker always keeps me informed of things, and they always ask me about things that I want. They always involve me if we need to make changes to my care plans".

Other evidence

The provider said that they always place a great deal of emphasis on integrated working across services with the aim of delivering more effective intervention at an early stage. Early intervention aimed to prevent problems escalating and increased the chances of achieving positive outcomes for people who use services.

They recognised the need to fully co-operate with services involved in the care, treatment and support of each person, whilst understanding what information was deemed confidential and should not be disclosed without consent.

The provider said that they would not accept anyone into their care without a detailed and thorough completed assessment of the persons care requirements, such as: mobility, continence, behaviours, mental capacity, preferences, choices, diet, religious needs, social activities, medical diagnosis and ongoing care, medication details, personal care, allergies, professional contacts, vulnerability and emotional needs. People would not be admitted, including emergencies, without an up to date care plan assessment and risk assessment from the persons care manager. Following admission specific care plans and risk assessments were implemented, and consent forms were completed with each person, their care manager, advocate or N.O.K.

All records were evaluated monthly to reflect any changes by the appointed key worker. People who use services, their care managers, and their representatives were then asked to sign off the documentation at review meetings.