SentriCare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. A relative told us, “There is a care plan in place, and it is very person-centred. The staff are very good at following the plan and making sure all [person’s name] needs are met.” The registered manager told us assessments and care plans were completed using an electronic system. They were still transitioning to this system in a planned way to ensure accuracy. We saw the assessments and care plans were detailed and evidenced that people and their relatives had been involved in creating the care plans. Staff confirmed care plans gave them the information they needed to support people effectively.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager told us care plans and risk assessments were completed using an electronic system which was based on best practice. A range of tools were used to assess people’s needs and develop care plans to ensure these needs were met. Staff were aware of people’s assessed needs and could describe how they used the care plans to support people.

The provider worked well across teams and services to support people. Systems were in place to support staff to share information about people. All staff had access to electronic records where information about people’s care needs were recorded. Staff told us they ensured any concerns or changes were raised with the management team so other staff or involved professionals could be alerted to the change. Records we saw supported this.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. People had their health needs considered, and the support they needed to maintain their health and wellbeing. A relative told us, “They are very supportive and are working with the physiotherapist to improve things for [person’s name].” Staff could describe the support people received with their individual health conditions, explaining everything they needed to know was included in care plans to guide them. We saw people had individual plans in place for health conditions, such as diabetes and epilepsy which gave guidance to staff on how to support people.

The provider routinely monitored people’s care and treatment to continuously improve it.People’s needs were assessed and monitored. A relative told us, “If [person’s name] condition becomes worse, then the staff adapt what help they need and make sure they are properly supported.” Staff told us they were made aware when care needs changed. Systems were in place to ensure any changes in people’s needs were captured and care plans were adjusted.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People had their consent sought by staff before care was delivered. Relatives confirmed staff always sought consent. A relative told us, “The staff will not do anything without [person’s name] consent.” Staff understood how to seek consent and understood the legal framework in place when people were unable to consent. The registered manager told us there were systems in place to assess people’s capacity to consent to their care and make decisions in people’s best interests where required. We saw mental capacity assessments and best interest decisions had been recorded for people when needed.