- Care home
The Trees
Assessment report published 16 January 2026
Contents
Ratings
Our view of the service
Date of assessment: 9 to 12 December 2025.
The Trees is a residential care home providing personal care to autistic people and people with a learning disability, physical disability, sensory impairment. The service supports younger and older adults. The Trees is registered to accommodate up to 19 people at any one time in an adapted building. At the time of our assessment 3 people were staying at the service, and other people used the service for short breaks and respite care at various times throughout the year.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider was able to demonstrate they were meeting the principles of ‘Right support, right care, right culture’.
The provider had a good learning culture and people, and their relatives could raise concerns. The registered manager investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks.
The facilities and equipment met people’s needs, were clean and any risks identified were managed.
There were enough staff with the right skills, qualifications and experience to care for people. Managers made sure staff received training and regular supervisions to maintain high-quality care.
Medicines were managed safely, and staff had developed positive working relationships with healthcare partners.
Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved relevant people and made decisions in people’s best interests where they did not have capacity.
Staff were observed to provide, kind, caring and compassionate support. We observed positive, meaningful and respectful engagement.
The provider supported staff well-being. Staff provided information people could understand. People and relatives knew how to give feedback.
Leaders were visible, knowledgeable and supportive. Managers were receptive to new ideas. There was a culture of continuous improvement. There was evidence of positive changes that had been made to the service.
People's experience of this service
We were not able to speak directly with the people living at the service during our visit. However, we spoke with relatives of people who regularly stayed at the service to gather their views and experiences of the care provided. We also observed interactions between staff and people at the service during the assessment.
Relatives of those who regularly used the service were mostly positive about the quality of their family member’s care. A relative of a person who regularly used the service said, “The place is a real home from home." They felt their family member was safe and they were involved in planning their care where appropriate.
Relatives said their family members received care from knowledgeable staff who treated them as individuals. One relative told us,“[Person] has never refused to go to The Trees sessions and enjoys being there. Believe me, if [person]didn’t like it, you would know about it.”
Our observations showed that staff were supporting people in a timely and caring manner, with people responding positively and engaging in conversation with staff. When people were distressed or upset, staff responded in ways that ensured people were kept safe.