- Care home
Burnt Tree Croft
Assessment report published 30 May 2025
Contents
Ratings
Our view of the service
Date of Assessment 2 April 2025 to 3 April 2025. Burnt Tree Croft is a Residential Care home, providing accommodation and personal care to older adults with a range of support needs, including those living with dementia. The home can accommodate up to 40 people, at the time of our assessment 35 people were living at the service. We carried out a comprehensive assessment of the service covering all quality statements, in all key questions.
At this assessment, we found areas of concern in relation to Infection Prevention, and Control (IPC) monitoring. We also found a lack of oversight in relation to the safety of people in their environment. Medicines were not always managed safely; people were put at a significant risk of harm. The provider was in breach of legal regulations, due to the concerns found regarding people’s safety.
Governance systems and processes were not robust, which effected the services ability to correctly assess, monitor, and improve the quality and safety of care in which people received. The provider was in breach of legal regulations, due to the lack of overarching governance systems.
However, the service had a friendly atmosphere. Staff were observed to be caring and knew people’s needs well. This information was reflected in people’s care plans, which were person centred and promoted the individuality of a person. People told us they felt safe and well-cared for at the service. With one person telling us, “The [staff] are wonderful, nothing is ever too much trouble." Professionals praised the service in their communication and ability to escalate concerns. One professional told us, “Burnt Tree Croft are very responsive to concerns, they communicate in an efficient and timely fashion.” People were supported by enough staff, with the right skills and knowledge to safely support people. Staff told us they enjoyed working at the service and that it fostered a positive work culture. One staff member told us, “I love working with the resident's, we treat them like our own families. Other staff are great too and we work well as a team."
People's experience of this service
People were mostly positive about the quality of their care at Burnt Tree Croft Residential Care Home. People told us, “The [staff] are caring and thoughtful.” Relatives also commented on the staff, one relative said, “They are very caring and compassionate people, they look after my [relative] well.” Professionals told us staff cared for people well. One professional told us, “Care staff are really knowledgeable, and I've noticed really person-centred interactions between staff and residents when I visit."
People were offered choices, including choice of meals and preferences over personal care. We received mixed feedback regarding food choices. Some people told us that the food could be cold on occasion. However, another person told us, “The food is lovely and comforting.”
There were activities on offer at the service. One relative told us, “They always try to involve [relative] in the activities and when [relatives] joins in, they have a lot of fun.” However, one person told us, “Sometimes activities are a bit quiet, and I'm sat not knowing what to do.”
People and relatives felt confident in approaching managers with any concerns and felt action would be taken as a result. One relative told us, “If I felt there was an issue, I know management would put my mind at rest.”
People told us that they had good access to medical professionals when needed. One person said, “Yes, I see the GP regularly. I rarely need to ask.”