- Independent doctor
Main Site
Assessment report published 2 November 2026
Contents
Ratings
Our view of the service
Main Site is located in Leeds, West Yorkshire. At the time of our inspection, there was a head office location at The Surgery, 141 Long Causeway, Leeds, LS16 8EX. However, all Care Quality Commission Regulated Activities were provided from a satellite branch located at 1 Skipton Road, Ilkley, LS29 9EH.
Main Site is an independent health service which offers a range of services including Private GP consultations, phlebotomy, electrocardiograms, spirometry, ear care (including earwax removal) and vaccinations.
Main Site is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. General exceptions apply to registration with CQC as set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Main Site provides pre-employment and periodic medicals, safety-critical worker medicals and drug and alcohol testing which are not within CQC scope of registration and therefore we did not assess those services.
The provider is registered with the Care Quality Commission to deliver the regulated activities; diagnostic and screening procedures and treatment of disease, disorder or injury. This includes consultations, examinations, and treatment of acute and chronic health conditions.
We previously carried out a comprehensive inspection of this provider in August 2022 when we rated them good overall and for providing effective, caring, responsive and well-led services. We rated them requires improvement for providing safe services, as staff had not completed all training and there were no clear systems in place for monitoring training and taking appropriate action when training requirements were not met. This resulted in a breach of Regulation 18 HSCA (RA) Regulations 2014 Staffing.
During this assessment, we found the provider had taken action to rectify the issues around staff training and made improvements to the governance arrangements to support monitoring of staff training.
The provider had a good learning culture and people could raise concerns. They investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. The provider managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. The provider reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. The provider worked with all agencies involved in people’s care for the best outcomes and for smooth transitions when moving services. The provider made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. The provider protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment.
People were involved in decisions about their care. People were provided with information they could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The provider worked to eliminate discrimination. People received fair and equal care and treatment. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
The provider fostered a vision and culture based on listening, learning and trust. They worked with an external company to provide support and oversight with compliance and governance arrangements. There was a culture of continuous improvement with evidence of improved systems and processes to promote governance arrangements within the service.
Since the last inspection, the provider had made improvements and is no longer in breach of Regulation 18 HSCA (RA) Regulations 2014 Staffing.
People's experience of this service
People were positive about the quality of their care and treatment. Feedback collected by the provider showed people were satisfied with services. People described how the service provided high-quality treatment and was able to meet their needs in terms of accessibility.