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Inspection report

Date of Inspection: 19 June 2013
Date of Publication: 12 September 2013
Inspection Report published 12 September 2013 PDF

Overview

Inspection carried out on 19 June 2013

During a routine inspection

We found that the provider had consulted with people living at The Pembury, regarding the support they required and activities they wanted to engage in. Assessments had been recorded in care plans which had been reviewed on a regular basis with people living at the service.

We were able to speak with four people living at the service. People told us that �I like living here and the staff�. People also told us that �the food here is really good�. Monitoring by senior staff had ensured that staff followed support plans and respected the wishes of people using the service.

There were sufficient skilled and experienced staff to safely meet the needs of people who used the service. The standard of induction and subsequent training for staff provided them with the skills they needed to do their work well.

The building had been well maintained and there was an on-going programme of refurbishment and redecoration to benefit people living at the home.

There were systems in place to monitor the quality of care provided at the home. Quality assurance measures had sought the views of people living at the service, their friends, families and visiting professionals.