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Archived: Atherton Lodge Inadequate

The provider of this service changed - see new profile

We are carrying out a review of quality at Atherton Lodge. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 31 October 2011
Date of Publication: 13 December 2011
Inspection Report published 13 December 2011 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

Our judgement

Some key records concerning the operation of the service are in need of review to ensure they are accessible and fit for purpose.

User experience

No comments were received from the people using the service in regard to this outcome area.

Other evidence

As part of this review we asked for copies or examples of various records and documents. For example we looked at a sample of care files, staff training records, quality assurance records and other key documentation.

We noted that records were securely stored however some records / information requested was not available for inspection or forwarded to us following our site visit as requested. Some policies and records viewed during our visit were also in need of review / development.

The manager confirmed she was aware of the information required by the Care Quality Commission and demonstrated an awareness of retention schedules for records and the need to securely destroy records.