Cedar Court

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The registered manager and two directors of the service met with us in an on-line meeting on 20 March 2024 having previously provided specific information to CQC. This information was reviewed and we were assured the registered manager had good oversight and governance systems and processes in place. The service monitored staffing levels and was advertising for one vacant post. Many staff had worked at the service for many years. Staff were well supported to meet people’s needs, with training and support which was regularly reviewed. There were good audit systems in place to give the provider effective oversight of the service provided. There was regular monitoring of risk assessments and any changes in people's needs. People, their relatives, staff and external healthcare professionals were asked for their views and experiences of the service provided by Cedar Court.

This service scored 96 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Electronic records were being used at the service. These were regularly monitored by the registered manager. Accidents and incidents were reported, recorded and reviewed by the registered manager to help ensure any action needed was taken to help reduce re occurrence. The manager provided weekly reports to the directors, including staffing levels and audit findings. There were staff bank who helped cover any absences in the staff teams. This helped ensure that staff knew the people they supported and were familiar faces to people living at the service. The manager was supported by the director through regular meetings. There was a service development plan which was reviewed quarterly. Staff were well supported. Supervisions were provided two monthly for staff. Training records were held and monitored.

The service provided completed survey responses from people, relatives and professionals, which was carried out in December 2023. Feedback was positive. Responses showed that people were involved in their care and support. Comments included, “I like living here” and “I can choose my meals.” People were encouraged to access the local community and build self-esteem. Relatives commented, “Yes I have noticed that (Person’s name) have become healthier in the last year,” “Everything is fed back to me, and I do have the opportunity to have my say and input as required” and “Staff have a good idea how best to meet (Person’s name) needs.” Staff responses showed they were happy working at the service.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.