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Langley Lodge Residential Home Good

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Inspection report

Date of Inspection: 2 July 2012
Date of Publication: 13 July 2012
Inspection Report published 13 July 2012 PDF | 69.57 KB


Inspection carried out on 2 July 2012

During a routine inspection

People who we spoke with were satisfied with how their support and care needs were met. They were complimentary about how staff treated them. They said that they were treated with respect and were actively involved in making decisions about their day-to-day support and care.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We noted that people's wellbeing was promoted due to effective ways staff engaged with them. This included telling people stories about their families and sharing a joke with them.

One person told us that they, "Could not have wanted anything more" because they liked living at the home. Other people were satisfied with how they were looked after. This included having opportunities provided to take part in social activities.

We were told that people felt, "Safe" because staff treated them well. One person told us that they could not have wanted anything more because they liked living at the home.

People said they liked their rooms, especially looking out of their windows at the views of the garden and activities taking place on the road outside.

People also said that their support and care needs were met by staff who were skilled and knowledgeable to safely to dot heir job. People said that there was a sufficient number of care staff on duty so that they did not have to wait for assistance.