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Inspection report

Date of Inspection: 22 April 2013
Date of Publication: 9 May 2013
Inspection Report published 9 May 2013 PDF | 83.38 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We carried out a tour of the premises.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. Staff were able, from time to time, to obtain further relevant qualifications.

All members of staff who we spoke with said that they felt very well supported to do their job, which they found to be rewarding.

Members of staff who we spoke with said that they had attended training in a range of topics. Moving and handling and safeguarding of vulnerable adults were the most recent training sessions that they had attended during April 2013. Staff told us that they had found that the training was beneficial and had positively informed their practice.

Staff training records that we reviewed indicated that staff had attended this training. We also noted that forthcoming training arrangements had been made for 2013 with an external trainer. These included, but were not limited to, the Mental Capacity Act 2005, infection control and health and safety.

Staff supervision records that we reviewed indicated that there was a competency framework in place to assess members of staffs’ care practices against set standards. From speaking with members of staff and examination of their supervision records, we noted that staff were assessed to be competent in, for instance, moving and handling and providing people who used the service with their personal care.

Members of staff who we spoke with said that they had had face-to-face supervision with their manager, although were unclear when this had last taken place. However, we noted that work was in progress to formalise this. The staff supervision records indicated that the first formal face-to-face supervision sessions were due to commence during April 2013.

To support the staff training programme, the provider had taken action to improve on-site staff training facilities.