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Langley Lodge Residential Home Good

All reports

Inspection report

Date of Inspection: 22 April 2013
Date of Publication: 9 May 2013
Inspection Report published 9 May 2013 PDF | 83.38 KB

Overview

Inspection carried out on 22 April 2013

During a routine inspection

People’s right to give their consent was valued. However the systems used to assess people’s mental capacity to make valid decisions about their care and support, should be improved.

All of the people who we spoke with were satisfied with the quality and standard of their support and care. Assessments of people’s risks and health and social care needs were carried out and planned. People received their support and care as planned.

Arrangements were in place to ensure that people who used the service had access to safe equipment.

Staff were supported to do their job, which they said was rewarding. There were arrangements in place for staff to attend training relevant to their role.

People had access to up-to-date information about the services provided at Langley Lodge Residential Home.

There was a system in place which allowed people to make their concerns and complaints known. People who we spoke with said that they knew who to speak with if they were unhappy about something and were satisfied with the response that they received.