- Dentist
360 Dental Care Limited
Assessment report published 27 June 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 18 June 2025. We found the practice had met regulations. Infection control procedures in place were effective. The practice had effective systems to identify and manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required. The practice is in Manchester City Centre and provides private dental care and treatment for adults. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 4 treatment rooms. The total number of staff was 18. During the inspection we spoke with 2 dentists, 3 dental nurses, 1 treatment coordinator, 1 receptionist, 1 administrator and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection. The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 48 patients. On the day of our inspection, we saw patient feedback from over 200 patients, who had left online reviews. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included: “I have been a patient for the last 3 years and my dentist is a genius. The team are very warm and welcoming and made me feel very at home and relaxed considering some of my appointments were over 3 hours. I cannot recommend [dentist] and [their] team enough, they really do life-changing dentistry”, “My dentist did an amazing job with my teeth, put me at complete ease and explained the procedure from beginning to end as they were doing my teeth. I have no hesitation recommending this dentist. The staff are on another level to other dentists I've been to. They are wonderful and a credit to 360 Dental Practice. The practice is very modern and clean”, “Excellent customer service from all members of the team. Everyone was very warm, friendly and welcoming. My dentist was very professional throughout all my visits. [They were] very detail oriented with my treatment. The dental nurse was very accommodating and friendly. Premium service from all members of the team over my treatment over the last 6 months”, “Throughout the procedure I felt safe and comfortable, and the aftercare was brilliant. I was shown with detail how to apply the whitening treatment to my tooth and to the trays and it was explained what to expect and what to look out for. I also had a phone-call review to make sure my sensitivity after whitening was okay. What I really appreciated was the way all information was relayed to me in a way I could understand it”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.