- Dentist
Hermitage Dental
Assessment report published 27 November 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 20 November 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Hermitage Dental is in Coalville, Leicestershire and provides NHS and private dental care and treatment for adults and children.
There was no step free access to the practice due to the structural limitations of the premises. Patients were signposted to local accessible services if wheelchair access was required.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 16 staff, of which there were 5 dentists, 6 dental nurses (including 1 trainee dental nurse), 2 dental hygienists, 2 receptionists and the practice manager. We gathered feedback and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, 1 receptionist and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “High professional standards. Friendly with personal approach. Willing to listen and answer questions” and “Absolutely brilliant, all staff members are kind and caring. I can’t praise them enough.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Comments included, “As a nervous patient, the staff are always ready to put me at ease and listen and solve any queries I might have. Every part of the treatment is explained with care and compassion. I would highly recommend Hermitage Dental Practice.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.