Francis House

This means we looked for evidence that the service met people’s needs.

At our last assessment we rated responsive as good. At this assessment the rating has remained good. Staff managed beds well. A bed was available when a client needed one. Clients did not have to stay in the service when they were well enough to leave. The design, layout, and furnishings of the service supported clients’ treatment, privacy and dignity. Staff supported clients with activities outside the service, such as work, education and family relationships. The service met the needs of all clients – including those with protected characteristics. Staff helped clients with communication, advocacy and cultural and spiritual support. The service treated concerns and complaints seriously, investigated them and learned lessons from the result.

This meant people’s needs were met through good organisation and delivery.