Nightingales Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion. Staff treated colleagues from other organisations with kindness and respect.

The environment did not consistently promote people’s privacy and dignity. One person’s bedroom door had a window which allowed anyone walking along the corridor to see inside. Two bathrooms had no locks and where the locking mechanism should have been, there were small holes in the door impacting on privacy and dignity. The registered manager agreed to address these issues.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans held information on people’s individual preferences and support needs.

The provider promoted people’s independence, so people knew their rights and when able, had choice and control over their own care, treatment and wellbeing.

The management team had processes for ensuring people’s care documentation promoted their independence. In addition, information relating to people’s capacity to make decisions was in place, the guidance for staff to follow when providing day to day care was recorded to promote choice and control.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed people were responded to straight away when they requested support. Staff noticed when people were becoming upset and offered reassurance and support. They knew the right things to say or do or provided a hot drink to make people happier. One person told us, “They keep an eye on me, I feel warmth from them. They are always bringing me hot chocolate.”

People said staff noticed if they were unwell and they were supported to see a GP, or healthcare professional if they needed one. One person said, “They noticed that my vision was going in my right eye, so they suggested I see an optician. I now wear glasses.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued by the management team. They said they were able to discuss any suggestions or concerns they had, and they were listened to. The registered manager had introduced informal processes to allow staff to meet with management share any moans and offload any concerns within a safe environment.

Staff told us their workload was manageable, and they were offered opportunities to gain vocational qualifications and develop within their role.