Archived: Vibrance - Outreach

We asked the provider to make improvements to ensure the required standards were met. On this follow up visit we found that people's needs had been reviewed and reassessed and that care plans and risk assessments had been updated. Staff now had all the information required to ensure people received care and support safely and in line with their needs.

The provider had carried out a 'support audit' for the service during September and October 2013. This identified areas that required improvement and included the concerns found in our previous inspection. In addition more robust systems had been put in place to ensure that the quality of service was monitored and that people received an effective and safe service which met their needs.

We found that people were treated with respect and that they were asked for their consent before any care was provided. We saw that the provider worked in co-operation with others to ensure that people's health, safety and welfare were protected.

Some people received support from staff to administer their medication. The provider had systems in place to train staff and ensure that people received their prescribed medicines safely and appropriately.

We found that people were supported by a regular staff team who had the skills and experience to meet their needs. One relative told us "they have definitely got the skills to do the job."

Although the provider had quality monitoring systems in place these were not always effective. Action to improve part of the service, identified in an audit in June 2012 had not been completed and the provider had not identified that this was still outstanding.