Honeydew Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff knew people well and cared for people’s wellbeing. People told us staff cared about them and were kind. Comments included: “We could not have done this journey together without working together. Without Honeydewitwould not have been possible for me to stay in my own home”.

Staff spent time with a person talking through the process of declining health. This kind approach meant the person was relaxed about something they were previously anxious about.

Of the 4 people we spoke to, all told us that leaders and staff treated them with kindness, compassion and dignity. Comments included: “It’s great care, staff always ask and take the time to go through my support with me” and “[Relative’s] team are respectful and caring”.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care records included detailed information about how to support each person, reflecting their individual preferences, routines, and personal histories. Staff demonstrated a strong awareness of the people they supported, confidently discussing their unique likes, dislikes, and life experiences. Care planning documents were highly personalised and considered every aspect of a person’s needs to ensure support was tailored and meaningful.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care records contained details of what support people required from staff and what they could do independently.

Staff told us they supported people to be as independent as they could. This included arranging regular communication with occupational therapists, to help support people with their mobility. For example, one person’s mobility had changed. The provider organised referrals and assessments from professionals so that the person was able to leave the house in a safer more supported way.

Staff identified when people’s independence changed, for example due to long term illness. Staff were able to adjust their approach to enable people to maintain their choice and control.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

For example, staff noticed some changes to a person and ensured a GP appointment was made. Notes suggested staff suspected it was arthritis due to the person’s fluctuating mobility. The person was then supported with a physio referral and subsequent appointments.

A person with limited speech needed to express discomfort. Staff quickly provided a communication board and gave extra time for the person to share their needs. This ensured their wishes were understood and acted on without delay.

One relative told us: “[Staff] know [person] well, they keep [person] safe and can anticipate [person’s] moods. This means staff manage to get the best out of each day for [person]”.

The provider cared about and promoted the wellbeing of their staff and supported them to deliver person-centred care. Staff told us they received the support they needed to do their job well.

Staff told us the registered manager was open, and they were able to share any concerns they had. Staff said they were confident the registered manager would act on any issues and were invited to meetings to share concerns and best practices. This meant staff were able to celebrate success together which added to a consistent and positive team working approach. Comments included “I can call managers at any time of the day or night for support”, “managers tell me when I have done a good job” and “managers thank me for my work”.

Staff said managers were flexible with them. This included being offered a range of shifts that fitted in around their other responsibilities.