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Inspection report

Date of Inspection: 25 June 2014
Date of Publication: 22 July 2014
Inspection Report published 22 July 2014 PDF | 84.79 KB

Overview

Inspection carried out on 25 June 2014

During a routine inspection

An adult social care inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?

At the time of our inspection, the service provided care and support to five people, although one person was on holiday at the time. Some were not able to tell us about their experiences of living at Trent Road because of their communication difficulties; however, we did receive feedback from three people who used the service and three relatives. We also spoke with three members of staff as part of this inspection.

We reviewed records that related to the management of the service which included support plans, policies and daily records.

Below is a summary of what we found. The summary describes what people who used the service, their relatives and the staff told us, what we observed and the records we looked at.

Is the service safe?

We saw that risk assessments were in place to provide information to staff to help minimise the risk of any harm to people. For example, in relation to being out in the community or being in the kitchen.

The provider had ensured that staff were provided with information that related to safeguarding vulnerable adults. Staff were able to tell us what they would do if they had any concerns. One member of staff told us, “I have a small card with telephone numbers that I can use if I had any concerns.”

Is the service effective?

Our observations told us that staff had a good understanding of people's needs. The relatives we spoke with confirmed this. One relative told us they had seen a difference in their family member since they moved in to Trent House. They told us, “They have come out of themselves since they have been there. A lot more sociable and outgoing.”

Discussion with staff confirmed that staff knew and understood people’s individual care and social support needs. However, we found that some of the care plans were not accurate and had not been recently reviewed.

Is the service caring?

People were encouraged to be independent but were helped when they needed any support. Staff told us they felt there was enough staff on duty each day to support people in the way they needed. One relative told us, “They are very dedicated, affectionate and sympathetic staff.”

The activity plans for the people who used the service showed us that activities were tailored to the individual. One person who used the service told us, “I can do what I like here.” A relative told us, “My relative’s welfare is always put first.”

Is the service responsive?

We saw in a care plan, and also heard from staff, how they had responded to a change in one person’s health.

Is the service well-led?

There were meetings for the people who lived at the home as well as staff. Staff told us the manager encouraged them to make suggestions on how to improve the service. One relative told us, “There is a very good relationship between me and the staff. The owner of the company is great and has an open door policy.”