- Homecare service
J&C Healthcare Ltd
Assessment report published 4 September 2025
Contents
Ratings
Our view of the service
Date of assessment: 28 April to 12 June 2025. This assessment was prompted by information of concern received in relation to staffing, visit timing, and management. JC Healthcare Ltd is a homecare agency that provides personal care to people in their own homes. At the time of our assessment, 179 people were supported by the service, not all of those people were receiving the registered regulated activity of personal care. The service specialises in supporting people under and over 65 years old, living with dementia, physical disabilities and/ or learning disabilities.
An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At our last assessment, we rated the service outstanding. At this assessment, the rating has changed to requires improvement.
We identified 4 breaches of regulation in relation to person-centred care, safe care and treatment, consent and governance. The provider did not always ensure care records reflected people’s preferences and guidance for staff was not always clear. The provider did not always ensure risks were mitigated as reasonably practicable. The provider did not always ensure they were working in accordance with the requirements of the Mental Capacity Act 2005. The provider’s systems and processes did not identify the shortfalls we found at this assessment. We have asked the provider for an action plan in response to the concerns found at this assessment.
People and their relatives were positive about the service and the care they received. We saw care and support that was tailored to their needs despite care records not always being complete and clear.
People were supported to have choice and control and to maintain their independence.
The management team were experienced and understood the needs of people using the service.
People's experience of this service
We spoke with 13 people using the service and gained feedback from 7 relatives to help us assess and understand how people’s care needs were being met. We received feedback from 2 healthcare professionals who support the service.
People told us they felt safe with staff and saw staff consistency. Comments included, “(Staff member’s name) knows me well” and “I have found the carers to be very good, I have two or three regular carers, and I have got to know them really well, and they have got to know me, they are friendly, polite and very caring. They understand what I need”.
A relative told us, “I have found the carers to be really good. They are polite and friendly, they feel like part of the family. I get to have the same carers, which is good for me”.
A professional told us, “I have carried out several joint visits alongside JC Healthcare when meeting clients that are in such situations, and they have always been very helpful and a valuable addition to the case.”
People and relatives were positive about the management team and service. However, our assessment found there were issues to address in the quality of the service which may have affected people’s experience.