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Mitchells Domiciliary Care Services Good

All reports

Inspection report

Date of Inspection: 23 August 2013
Date of Publication: 12 October 2013
Inspection Report published 12 October 2013 PDF

Overview

Inspection carried out on 23 August 2013

During a routine inspection

We undertook a random telephone survey of the people who used the service. Three of these calls included talking to the person's relative.

People who used the service told us that they were treated with respect by the staff. They told us that staff always respected their privacy and dignity. One person told us, "Staff always make sure that my doors are closed and curtains pulled when they help to wash

me." Another person told us, "The staff were very pleasant and they always respect me." People also told us that they made decisions about their care, treatment and support, for example, one person told us, "I can ask for things to be done differently and staff would do

it." Another person told us, "Staff let me do as much as I can for myself, I like to be independent."

People told us that they had an assessment of their needs undertaken and they had a care plan at their homes. They told us that they always felt safe with the staff who attended to them. People also told us that a member of staff from the office comes to do spot

checks to make sure the staff were confidently carrying out their duties.

Relatives we spoke to told us that they were involved in the assessment and care planning process and they knew how to raise concerns and make complaints about the service their relative received.

We were told by the people who used the service and their relatives they had just completed a Quality Questionnaire about the how they felt about Mitchells Domicilliary Care.