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Mitchells Domiciliary Care Services Good

All reports

Inspection report

Date of Inspection: 30 November 2011
Date of Publication: 8 March 2012
Inspection Report published 8 March 2012 PDF

Overview

Inspection carried out on 30 November 2011

During a routine inspection

The service was told in advance of our review in order to ensure that we could have access to appropriate records and contact details of staff and people who use the service.

People who use the service told us they felt that staff respected their privacy and chosen lifestyle. A person told us that they were supported by staff to make important decisions about their life.

People who use the service said that they had discussed their support and preferred routines with staff and these were respected. A person said that they had agreed their care plan and were therefore aware of its contents. People generally said that they received the help they needed and that they were encouraged to do things for themselves whenever possible.

People who use the service told us that they felt safe. They said they could talk to the staff if they had any concerns. One person told us that if they had any concerns they felt confident that the staff would take it seriously and act quickly to resolve it. Another person told us �that staff are never unkind and are always courteous�.

A carer told us about a relative�s personal items that had gone missing. They felt that little had been done to ensure that their relative was not vulnerable to further loss.

A person who uses the service told us that the service has supported them to get the equipment to keep them safe and maintain their independence.

A person told us that staff have the time to support them in the way that they preferred. People described staff as �great� �really nice and �friendly�. Their comments included: �I get a mixture of different carers, but generally they are ok� and �I can talk to staff and get advice�. A carer gave us examples of where staff did not always turn up on time, or make up the time lost when supporting their relative. Another carer told us that the service took time to introduce any new member of staff to their relative to ensure that they were suitable.

People and carers told us about the opportunities to feedback their views on the services and facilities being provided to them.