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Archived: Pendle Care & Support Services

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Inspection report

Date of Inspection: 5 February 2014
Date of Publication: 27 February 2014
Inspection Report published 27 February 2014 PDF | 79.25 KB

Overview

Inspection carried out on 5 February 2014

During a routine inspection

People who used the service were given sufficient information to enable them to make informed decisions about their care and were involved and consulted with.

We spoke to one person who received care from the service and two family members and found people spoken with were very happy with the care and support they received and did not have any negative comments.

Individual care assessments and support plans were in place and these were followed in practice. We found people usually had the same team of carers and people experienced safe and appropriate care. We found people were being supported to maintain their independence and interests within their local community.

We found staff were supervised and supported in their role as well as receiving ongoing training and supervision. We spoke with two staff members who confirmed they were very well supported in their workplace by the managers and senior staff.

People told us they felt safe with the service they received and had no concerns about the staff team. We found appropriate arrangements were in place to safeguard people that used the service.

We found records were fit for purpose and were held securely. People had information informing them about accessing their own care records and support plans as well as information about the service.