Mace Homecare Service Ltd

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff had established positive caring relationships with people they supported and their relatives. Staff focused on delivering person centred care that met people’s individual care needs. People received continuity of care from a regular team of care staff who supported them. This helped staff to know people's individual routines and preferences.

A person told us, “[Care staff] look after me well.” A relative said, “The carer has bonded well with [my family member].”

Care plans detailed the assistance people needed and how staff should encourage them. These detailed what assistance people needed and how staff should encourage them. People received care and support that was personalised and responsive to their individual needs and their care plans were kept under review to ensure staff continued to meet their changing needs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.