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Archived: SSA Quality Care

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All reports

Inspection report

Date of Inspection: 12 July 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF


Inspection carried out on 12 July 2013

During a routine inspection

People told us someone from the agency had visited them to discuss and assess their care and support needs before they received a package of care. This was to ensure both parties could be confident their needs could be met appropriately. They said they were involved in the care planning and review process and their views taken into consideration. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. However, records we viewed showed there was some inconsistency in relation to assessing risks and providing guidelines for staff to manage any such risks. Initial assessments of need were not always fully completed. Similarly the daily notes in which staff recorded the care and support given were very brief and impersonal.

Staff were provided with appropriate training to give them the knowledge and skills to undertake their roles competently. This included an induction where they worked alongside an experienced member of staff until they felt comfortable and were competent in undertaking their role alone. Staff we spoke with felt well supported and told us there was an open door policy, that they could approach the manager at any time if they had any concerns.

There was a complaints procedure in place to ensure people could raise any concerns they had. People told us they knew who to speak to if they had concerns.