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Archived: SSA Quality Care

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All reports

Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF

Overview

Inspection carried out on 25 January 2013

During a routine inspection

People told us that someone from the service had visited and assessed their needs before they received a package of care and support.

We found people�s needs were assessed and their care and support was planned and delivered in line with their care plan. We saw that potential areas of risk had been identified in each person's care plan. Any risks in delivering the care and support had been discussed with people and measures had been put in place to minimise such risks. People's care plans and risk assessment were kept updated to make sure the information was still accurate for their situations.

Newly appointed staff were provided with an induction programme and shadowed experienced care workers until they felt comfortable and were competent in undertaking their role alone.

The service had a system in place to ensure people were protected against the risk of abuse. Staff we spoke with understood their duty of care and responsibilities in relation to safeguarding people from harm. People told us they felt safe with the staff who entered their homes to provide them with support and knew who to speak to if they had any concerns.

People said that they were satisfied with the standard of care and support provided and felt the staff understood their needs They said staff treated them as individuals, respected their views and choices and confirmed they were treated with respect and their dignity maintained.