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Archived: SSA Quality Care

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All reports

Inspection report

Date of Inspection: 8 April 2011
Date of Publication: 26 July 2011
Inspection Report published 26 July 2011 PDF

People should be safe from harm from unsafe or unsuitable equipment (outcome 11)

Meeting this standard

We checked that people who use this service

  • Are not at risk of harm from unsafe or unsuitable equipment (medical and non-medical equipment, furnishings or fittings).
  • Benefit from equipment that is comfortable and meets their needs.

How this check was done

Our judgement

People were not at risk from the use of unsuitable or unsafe equipment. Staff were provided with moving and handling training, appropriate referrals were made to obtain specialist equipment where required, and equipment had been serviced regularly to ensure it was suitable and safe to use.

Overall, we found SSA Quality Care was meeting this essential standard.

User experience

We were not able to speak to any people using the service about this outcome area.

Other evidence

Prior to visiting the service we received some information of concern in relation to the availability and safety of equipment for transferring and moving people.

The providers self assessment sent to us prior to our visit informed us that in instances where people required any equipment they and their family members/advocates were consulted with.

We were told that staff were provided with training so they knew how to use the equipment safely. The staff files we viewed showed that they had been provided with moving and handling training to ensure they had the knowledge and skills to assist people in a safe manner.

We were informed that in instances where staff identified a problem with any equipment in a persons home, they would report the problem to their line manager. The manager would then make arrangements to ensure the equipment was repaired. We saw one such incident in the care plans that we looked at. The carer had called the office to report that the hoist was not working. The daily notes in the care plan showed that as a result the individual had been washed and left in bed as the hoist had not been working. The engineers were contacted and went out the same day to repair it.

Where people’s care required the assistance of two carers, we saw that this was clearly written in their care plans. We looked at worked rotas which clearly documented that two members of staff had been assigned to provide the care.

We saw documentation that showed where people required any specialist equipment; appropriate referrals had been made.

The manager told us that any specialist equipment used had been regularly checked to ensure it was safe to use. We were provided with a client equipment log which detailed the client’s name and any specialist equipment they had. The log detailed the date the equipment had been installed, the last date that it had been serviced and the next date a service was due. It detailed who was responsible for the maintenance of the equipment, their contact details and the next scheduled date of servicing. All the equipment detailed had been serviced and none was outstanding.