Greenways Rest Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

Staff told us they felt supported and involved in improving the service and they considered they worked well as a team. The registered manager supported staff to understand the aim of the service, which was to deliver good care which met people’s needs and promoted their rights.

Staff told us the registered manager spent time with them sharing information on best practice and documentation was available for staff to refer to. One staff member told us, “[Registered manager does walk rounds all the time. They know what’s going on.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

Feedback on the registered manager was positive. One person told us, “[Registered manager] manages by working alongside staff, and she makes time for us.” One relative commented, “[Registered manager] drives the service from a care point of view. They set the tone, as they are not sat in the office all the time.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard.

One person told us, they had never seen anything to concern them but would speak with the registered manager if they did. Staff told us they had the opportunity to speak up in supervisions and team meetings. They said if they were unable to attend meetings they were able to log into the meeting with a video call and participate that way.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them.

The management team had policies and procedures around equality, diversity and inclusion. Staff felt the management team considered their equality, diversity and inclusion and treated people equally and fairly.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The provider and registered manager had good oversight of the service being delivered. There were clear governance processes in place and management spot checks occurring. The management team and staff were able to show a clear understanding of their roles and responsibilities and how to escalate concerns.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The provider and registered manager had good oversight of the service being delivered. There were clear governance processes in place and management spot checks occurring. The management team and staff were able to show a clear understanding of their roles and responsibilities and how to escalate concerns.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. This included using video calls to include staff in team meetings.

The management team were responsive to addressing the shortfalls we identified during our last inspection. The provider had invested in resources to mitigate the risk of incidents reoccurring, such as the installation of CCTV.