- Independent doctor
Dr Tanja Phillips Medical Aesthetic Clinic Ltd
Assessment report published 21 January 2026
Contents
Ratings
Our view of the service
Date of Assessment: 10 November to 13 November 2025. Dr Tanja Phillips Medical Aesthetic Clinic Ltd is a private independent clinic. This is the service’s first assessment since their registration with CQC in January 2022. This service is registered with the CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service, and these are set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, such as laser treatments. The services provided at this location, which are in scope, include treatment for excessive sweating (hyperhidrosis) and consultations regarding benign skin lesions.
The service is open Monday to Friday, with core opening hours of 9am to 8pm. This service is not required to offer an out of hours service, however, some Saturday appointments are available at an additional site, based at the Candover Clinic, that the service has access to. Clinical staff are directly employed by the service but hold honorary contracts so they can work at the additional site, which is managed and regulated by a local NHS trust.
The service had a good learning culture and people could raise concerns. Leaders investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Leaders made sure staff received training and regular appraisals to maintain high-quality care. Staff stored and managed medicines well.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally. Staff understood their roles and responsibilities. There was a culture of continuous improvement and staff were given time and resources to try new ideas and ways of working.
People's experience of this service
The provider encouraged and valued feedback from people who use the service, collecting it through verbal comments, suggestion boxes, electronic surveys, and online reviews. The findings showed positive feedback, with people expressing satisfaction with the quality of care and treatment received. Between January and November 2025, the service received 10 electronic feedback forms, all of which reflected positive experiences. Respondents praised staff’s professionalism, friendliness, and expertise. Feedback also showed people would recommend the service to family and friends, which was consistent with feedback sent directly to CQC. As part of the assessment, 7 people provided feedback to CQC, all highlighting they were satisfied with the overall experience, and staff were friendly, professional and knowledgeable.