- Homecare service
Manford Deluxe Care Limited
Assessment report published 5 December 2025
Contents
Ratings
Our view of the service
Date of assessment: 7 November 2025 to 19 November 2025.
This responsive assessment was carried out to check if the service had made improvements since our last inspection.
Manford Deluxe Care Limited provides care and support to people living in their own homes. Not everyone using Manford Deluxe Care Limited received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This assessment included a site visit to the office location.
This assessment was carried out by one inspector. We looked at 21 quality statements as part of this assessment. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection. The site visit was carried out on 10 November 2025. We gathered further information remotely from the service such as training records and policies. We also spoke to people who used the service, relatives of people that used the service and staff after the site visit to obtain their views of the service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgement about services supporting people with a learning disability and autistic people and providers must have regard to it.
People's experience of this service
At our last comprehensive inspection, we found breaches of regulations regarding medicines management, pre-assessments and good governance. At this assessment, we found the service had made improvements and was no longer in breach of regulations.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, Right care and Right culture.
Right Support: People felt safe with staff. Safeguarding systems were in place to ensure people were safeguarded from abuse. Staff knew how to support people safely. Staff received training to perform their roles effectively. Pre-assessment systems were in place to ensure people were able to get the support they needed.
Right Care: Risk assessments were in place to ensure people received safe care. Staff were recruited safely. Medicines were being managed safely. Staff were caring when supporting people and had a good relationship with them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were enough staff to support people safely.
Right culture: Quality assurance systems were in place. Feedback was sought from people, relatives and staff to ensure there was a culture of continuous improvement. People were supported to express their views.