Albemarle Hall Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed thoroughly prior to admission and reviewed regularly. Wherever possible, people and their families were actively involved in the assessment process. People told us that the registered manager shares peoples care plans with their relatives.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed thoroughly prior to admission and reviewed regularly. Wherever possible, people and their families were actively involved in the assessment process. People told us that the registered manager shares peoples care plans with their relatives.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Management and staff worked well with good relationships between the service and external professionals. Should people require medical assistance from the hospital the staff ensured they had a hospital passport with key information available. A staff member described how the home worked well with other health professionals including the GP, occupational therapists, physiotherapists and the dementia team. Any health visits were documented in people’s care notes.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were confident any changes in health or needs would be acted on promptly by those supporting them. Staff had a clear understanding of how to identify and escalate changes in people’s health needs. They explained any concerns were promptly reported to the nursing team, who would reassess the individual and, where necessary, make referrals to external health professionals. Referrals were made to external health professionals where required and advice sought was incorporated into care plans. There was an Oral Hygiene champion in place.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured people’s outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care plans contained regular reviews of their care needs. Should anyone’s health needs change, this was escalated in a timely manner through the established professional relationships. The service had engaged with an external training scheme around hydration awareness to improve people’s care and treatment.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to make informed decisions about their care and treatment. Where people lacked capacity, appropriate mental capacity assessments had been carried out and decisions were made involving relevant professionals and family members, in the individuals best interest. People’s views, preferences and individual choices were sought and respected in the planning and delivery of care.