- Homecare service
Guild Healthcare
Assessment report published 12 November 2025
Contents
Ratings
Our view of the service
Date of assessment: 23 September 2025 to 6 November 2025. Guild Healthcare is a domiciliary care service registered to provide personal care to individuals living in their own homes. At the time of our assessment there were 38 people receiving a regulated activity. The Care Quality Commission (CQC) only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene. Where the service does provide personal care, we also consider any wider social care provided during our assessment. At this assessment we looked at all the key questions and all the quality statements.
This was a comprehensive assessment covering all quality statements. At our last inspection we rated this service a good.
At this inspection we found Guild Healthcare offered a good, consistent service to people. People worked in partnership with the care provider to develop and tailor the service to meet their needs.
During this assessment we spoke with 8 staff, 16 people and their relatives and other stakeholders such as health and social care professionals to get their feedback about how people’s personal care needs were being met. This also included speaking to the registered manager, operations manager and care coordinator. We reviewed documentation including policies, care records, training records, recruitment files, governance records, and procedures.
The provider had systems and processes in place which were effective in assessing, monitoring, and improving the quality of the service. The management team had robust systems and processes and could evidence they had taken action to continually improve the service. Accidents and incidents were analysed, and trends and patterns were identified to mitigate future risks.
The service worked in partnership with people, families, and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work, and we found there was a shared ethos of kindness and compassion amongst the care team. Staff members were supportive of each other and told us how they wanted the best outcomes for the people they supported. Care plans were person centred and clear for staff to follow.
Staff wellbeing and development was prioritised. Staff were well supported in their role and felt valued. There were staff recognition schemes in place and staff had access to opportunities to develop their skills and knowledge. A comprehensive training programme was in place and staff were supported with career progression. There was a clear culture of openness and positivity.
People's experience of this service
All people and their relatives gave positive comments about the service, the care staff and the office staff. People told us the service improves their quality of life and that they felt safe and well cared for. They were supported by a regular team of care workers who knew them well. They found staff to be excellently trained, that was personalised to the needs of the person they were supporting. People felt safe receiving care and relatives had full trust in the service provided. All staff were respectful, kind and caring towards people. All staff demonstrated a person-centred approach and people were enabled to have choice and control over the way staff provided care and support.
One person told us, “They have got it right absolutely wonderful.” Another person told us “Having care and assistance has made a tremendous difference to my quality of life”.
A relative told us “[relative] is able to retain her independence as she feels very reassured with the support they receive.” Another relative told us the service “is allowing [relative] to stay at home and not only are they supportive to him, but also a great support to me.”