Grovelands

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans were person centred, and people were involved with the process.

People received support tailored to their individual needs by staff who knew them very well. People’s care plans were person centred and guided staff how to support people as needed. They included information about their likes and dislikes.

People received care and support which was consistently high quality and placed them at the heart of their care. People were supported by staff who were extremely knowledgeable about their individual needs and choices and consistently respected them.

The provider used a ‘resident of the day’ process which they told us, “ensures every individual receives a comprehensive review and personalised attention.” They explained care plans and risk assessments were reviewed in partnership with people and their families where appropriate. They said, “This initiative gives our residents the opportunity to feel seen, valued, and celebrated”.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

There were timetables of activities around the home. During our visit, people on the dementia wing were enjoying activities and had 2 activity staff supporting them. However, activities were not taking place on the other unit due to staff sickness and there was no effective process to manage this event. People told us there were usually activities. One person commented, “They do an activity every day, 1 in the morning and 1 in the afternoon, but at the moment they seem to be a bit short and we have missed a good few.”

The monthly newsletter advised people of upcoming activities they could attend and included photographs of people enjoying the previous month’s activities.

A person told us they could attend a monthly church service at the home. They went on to tell us that on Sunday mornings a live stream from the local church service was shown on the televisions in the lounges so people, who wanted, could watch. They said they appreciated this.

On the 7th of September 2025, ‘Grovefest’, an exciting whole-home family and community event took place at Grovelands. There was a good attendance of people and their families, professionals and members of the local community and staff members. They were treated to live music, a barbeque, several food and activity stalls, a beer tent and fortune telling. The registered manager told us it had been a great success. They shared that a person living with dementia recognised the music and joined his wife for a waltz and was able to sing the words to her. This made it all worthwhile, especially when the persons wife said, “Thank you for bringing my husband back to me.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

There was openness and honesty at the home, with staff ensuring people and relatives had access to all the information they required. People, and relatives where appropriate, had access to their care information on the provider’s electronic care planning system.

People and relatives were kept informed about upcoming events and when meetings were scheduled to take place. The monthly newsletter showed photographs of people enjoying activities and advised people about upcoming activities they could attend.

The registered manager listened to feedback and had a ‘you said we did’ approach. Examples included, extra exercises, adding continental breakfasts to the menu and improving the garden furniture.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People felt listened to and taken seriously. People were positive that action would be taken if required.

Resident’s meetings were being held to allow people to give their feedback and be involved in planning their care.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff knew people well and understood their individual needs and aspirations. People’s human rights were protected and the provider had procedures in place regarding equality and diversity.

People’s care plans included personal preferences and information about their cultural and religious needs. People had enjoyed a themed event titled "Around the World", where staff dressed in national costumes and shared elements of their culture.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People’s human rights were protected and the provider had procedures in place regarding equality and diversity. Staff worked to meet people’s needs based on their individual preferences, enhancing their quality of life and well-being.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Staff had discussed end of life decisions with people, so people had the opportunity to make their choices known. Staff told us they had received training in palliative and end of life care. They said it was challenging and emotional supporting people in their last days, but also a privilege.