Fallings Heath

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The registered manager told us they had a system in place to assess people’s needs and develop a care plan. Staff told us they used these to inform how to support people. We saw people and their relatives were involved in developing and regularly reviewing care plans to ensure they were meeting their needs.

The provider planned and delivered people’s care and treatment in line with legislation and current evidence-based good practice and standards. The provider had polices in place which were in line with national good practice. Training was in place to ensure staff had up to date information and had the relevant skills to support people to meet their needs. There were tools in place which supported the assessment of needs and care planning. For example, positive behaviour support plans were in place to guide staff on how to minimise people experiencing periods of distressed behaviour.

The provider worked well across teams and services to support people. Staff told us they worked well as a team and had opportunities for handovers at the start of every shift. Staff described the team as working like a family to support the people they cared for. The registered manager told us they worked with other health care professionals when needed to develop peoples care plans. Records supported this.

The provider supported people to manage their health and wellbeing. Relatives told us the provider supported people to attend any medical appointments and maintain their health and wellbeing. A relative told us, “There was a team of staff at the medical appointment, those staff who bonds with [person’s name] the most attended,” The provider told us they worked with different professionals to ensure consistency for people and specialist support where required. Records we saw supported this. Staff told us they had a health and wellbeing plan in place for people to support with their health needs. We saw staff supported people to attend appointments to maintain their health. Where people had specific health needs there was a separate risk assessment and care plan to guide staff on helping the person manage their condition.

The provider routinely monitored people’s care and treatment to continuously improve it. A relative told us, “The staff are good at monitoring if [person’s name] gets a cold or anything like that. They notice everything.” Staff could describe how people had improved outcomes. We saw regular meetings took place with people and staff to discuss their care needs and review their care plans. Relatives told us they were invited to attend these reviews and felt involved in people’s care.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Relatives told us staff always asked for consent before supporting people. We saw staff asked people if they were happy to do things throughout the inspection. Staff told us they had received training in the mental capacity act (MCA), records supported this. The registered manager told us there was a system in place to assess people’s capacity to consent and make decisions in their best interests. The registered manager told us people had individual capacity assessments for specific decisions included in their care plans and records of best interest decisions made, records we saw supported this.