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Inspection report

Date of Inspection: 15, 21 May 2014
Date of Publication: 14 June 2014
Inspection Report published 14 June 2014 PDF

Overview

Inspection carried out on 15, 21 May 2014

During a routine inspection

The inspection team who carried out this inspection consisted of one inspector. On the first day of the inspection they visited the home. On the second day of the inspection the inspector did not visit the home but contacted the relatives of people who use the service and health care professionals by telephone. The inspector gathered evidence against the outcomes we reviewed to help answer our five key questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary describes what we observed, the records we looked at and what staff told us.

If you want to see the evidence that supports our summary please read the full report.

Is the service safe?

The provider had risk assessments for aspects of care that posed a risk to people who lived in the home. These assessments helped identify, address and minimise the risks to the individual.

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

There were effective recruitment and selection processes in place. Appropriate checks were undertaken before staff began work.

The provider had appropriate systems in place to effectively assess and monitor the quality of care they provided to people who use the service.

CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. We found that the home had liaised effectively with the local authority DoLS team.

Is the service effective?

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People's needs were assessed and care was planned and delivered in line with their individual care plan.

The provider had appropriate policies and procedures in place to enable staff to ensure they obtained valid consent from people, where they were able. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

Is the service caring?

During the inspection we observed care workers supporting people who use the service. Staff were respectful and caring. Care workers understood how people communicated and how people would express their likes and dislikes during the care planning process.

Is the service responsive?

We saw people�s care records and risk assessments had been recently reviewed and updated. People who use the service, their relatives and health care professionals had been involved as appropriate. If any changes to people�s needs were identified these were made.

Is the service well led?

People who use the service, their representatives and staff were asked for their views about their care and treatment. The provider had a robust quality audit system in place. We saw evidence that when issues had been identified, they were managed appropriately.