Abbeygate

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.People’s care plans were personalised and reflected their physical, emotional, and social needs. People’s religious beliefs were respected and actively supported. The service was founded on a Christian ethos, and people were supported to participate in gatherings and services organised by the local church community. Care plans were reviewed regularly, and people told us they were actively involved in the process. One person said, “Yes last week I think it was. They come up here every month and do it. I sign it every time.” We observed positive interactions between staff and people using the service. People told us staff supported their independence and understood their individual preferences. A person said, “Mostly, after a little while, yes. They make that effort.” Another person said, “They get my scooter out whenever I ask. They support me with my laptop.” People were encouraged to engage with and personalise aspects of the service. For example, one person with an interest in gardening, was tidying up plant pots in the outdoor space. Bedrooms contained personal belongings important to each individual, such as furniture, artwork and ornaments.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.